Eastern U.S. Based Utility
Completed by:
Davey Resource Group, Inc.
Topics:
Customer ticket program improvements leads to nearly 20% savings.
The Challenge
A prominent eastern U.S. based utility needed a solution to address customer services challenges and reactive work assignments costs.
The Solution
Davey Resource Group began with an assessment of the customer ticket process and designed a system to reduce costs without negatively impacting key performance indicators. They also examined the subjectivity of the planning team, which functioned as both assigner and contractor.
The Results
- DRG was able to assign customer request ticket jobs only where work was actually required for safety and reliability– a reduction of 10%.
- The DRG operational model proved to be more cost-effective, netting significant savings to the client’s program.
These two improvements combined resulted in savings of approximately 19.8% for the customer ticket program.
>> Contact us to learn more about Davey's Utility Solutions
Completed by:
Davey Resource Group, Inc.
Topics:
Related Client Work
Electric Investor-Owned Utility
DRG Uses LiDAR Data To Help Dominion Energy Reduce Costs During ROW Construction
DRG leverages drone-captured LiDAR data and 3D PLS CADD maps to pinpoint potential hazard trees during construction of Dominion’s new overhead electric transmission, cutting down on unpredictable costs and potential schedule delays.
Read More
Electric Investor-Owned Utility
DRG’s Quick Data Processing Helps Baltimore Gas & Electric Remove Encroaching Vegetation From Transmission Lines
DRG’s remote sensing team processed LiDAR data to flag encroaching vegetation on BGE’s transmission lines, allowing the utility to quickly identify and remove potential hazards and avoid regulation violations.
Read More
